When reading this, you probably are thinking to order shoes from our Website, Yeahhhhhh!
Let we just first say “Thanks for this shown interest in Oddpairshoes”. We do our best to provide you from hip, trendy and cool shoes at all times throughout Europe. Continuously improving our collection and what we have in stock. Besides that we want to provide you from good services. Not only before you order but especially after you order. Our after sales need to be country specific and client specific. No different approach between for example, Spain or Germany.
So we do provide our website and potential clients from a free return policy.
Did you order something from us, but are not you completely satisfied? We will gladly solve this for you. You have the right to return the shoes within 14 days after delivery, without giving any reason (right of withdrawal). Within this period you may view, review and / or modify the article.
- Only unused and undamaged items are eligible for refund.
- After submitting your return notification via e-mail to us, you have 14 days to return the items.
If you wish to make use of your right of withdrawal, please send an e-mail to firstname.lastname@example.org within 14 days of delivery to revoke the agreement.
Never send anything back to us, but always contact us first. This way we can set up the procedures properly, so that we can find the solution quickly.
We kindly ask you to return the completed return form in the box.
As soon as the return has been assessed and processed by us, we will refund you. The purchase amount will be transferred to you within 14 days after receipt of the return shipment.
Including in that case the amount for the transportation. Since this is sometimes a little different in some countries, we always want you to send the receipt. Or a copy/photo/scan from the Receipt. Not necessary to have this hard copy, but we would prefer it. If that’s forgotten or in any way not possible, do it only via email or what’s app. You can our information underneath the website. Not to forget the order form.
If you prefer not to pay it by yourself first, then you can use DHL. At the return form which is send together with the shoes itself, you can find how to apply for this.
You can return the package by registered post through a post office. You can send the package to:
Ingenieur Hanlostraat 15
7547 RD Enschede