8.9/10

Customer Service

If you have a complaint or you want to know anything about a product, please contact our customerservice desk at phone number
+31 (6) 11 42 33 77 or send an e-mail to info@oddpairshoes.co.uk / info@oddpairshoes.com
We are also available via WhatsApp 24/7, especially during daytime. Considering the fact that our office is located in the Netherlands, keep that in mind when sending us a message.

Summarized:

  • We can be reached by phone on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays from 19:00h to 21:30h. This means when you want to call us. We try to be available then, but we have this webshop next to our main jobs. We therefore prefer to have contact via WhatsApp and email.
  • With WhatsApp you can send us a message 24/7.
  • We will respond to complaints received by email on working days within 24 hours. Should this unexpectedly fail due to pressure, we will answer them within 3 working days. If we can not resolve your complaint, you can contact the Disputes Committee Home Store via the website www.sgc.nl. If the reason for contacting is due to an order, we recommend that you keep the order number. When you have any questions don’t hesitate to ask them. Also we would love to hear any tips or advice you got for us. All this can be done by sending an email to info@oddpairshoes.co.uk / info@oddpairshoes.com

Information about returning orders can be found under the heading "Making returns".